Refund policy

Return & Refund Policy

Company Name: MEJORES VENTAS TRADING CO., LIMITED

Company Registration No. (CR): 80157875

Governing Law: Hong Kong Special Administrative Region (HKSAR)

1. General Return Policy
At MEJORES VENTAS TRADING CO., LIMITED, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help.

Return Request Period: You may request a return or exchange within 14 days from the date you receive your item.

Condition of Returned Items: To be eligible for a return, your item must be unused, unwashed, in the original packaging, and in the same condition that you received it, with all original tags attached.

2. How to Initiate a Return
To initiate a return, please contact our customer support team with your order details:

Email: [Insert Your Customer Support Email]

Return Warehouse Address: [Insert Return Address / Warehouse Location]

Please include your Order Number, Receipt/Proof of Purchase, and Reason for Return in your email. Unsolicited returns sent back without prior approval will not be accepted.

3. Refunds & Processing
Inspection: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Refund Method: If approved, your refund will be processed to your original method of payment within 7 to 14 business days.

Shipping Fees: Original shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect items).

4. Return Shipping Costs
Customer Responsibility: You will be responsible for paying your own shipping costs for returning non-defective items.

Defective or Incorrect Items: If you received a defective, damaged, or incorrect item, please notify us immediately upon receipt. We will cover the return shipping cost and provide a replacement or full refund.

5. Non-Returnable & Non-Refundable Items
The following items cannot be returned or refunded:

Custom or personalized products.

Perishable goods (such as food, flowers, or plants).

Personal care or hygiene items (e.g., underwear, cosmetics) if unsealed.

Gift cards or downloadable software products.

6. Statutory Quality Guarantee (Hong Kong Law)
In accordance with the Sale of Goods Ordinance (Cap. 26) of Hong Kong, all goods supplied must be of merchantable quality, fit for purpose, and correspond with their description. If a product arrives damaged, defective, or fundamentally non-conforming, you are entitled to a repair, replacement, or full refund at no extra charge.

7. Governing Law
This Policy and any separate agreements shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR).

Sample Return Request Notice
(Submit via email to initiate a return)

To: MEJORES VENTAS TRADING CO., LIMITED (info@mvtradingltd.com)

Email: [Insert Support Email]

I hereby give notice that I wish to return the following item(s):

Item Name(s) / Description: [Insert Item Names]

Order Number: [Insert Order Number]

Ordered On / Received On: [DD/MM/YYYY]

Customer Name: [Insert Full Name]

Customer Address: [Insert Address]

Date: [DD/MM/YYYY]